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FAQ

  • Are you providing tracking information?
    Yes, once you receive your tracking number, please allow up to 48 hours for the tracking portal to update.
  • Do you accept return?
    You can set up a return for most new and unused products within 30 days of its delivery. For more details, please review our Standard Return Policy. A restocking fee will be applied 20% of total amount of purchase.
  • Can I cancel an order?
    You have 4 hours of the same day to cancel your order after your purchase and we will refund the full amount you paid. If you try to cancel your order after you received a Shipping Confirmation email, we will not be able to issue a refund as the item has already been packaged and shipped out to you.
  • When can I received order?
    All orders are processed and shipped out within 24-48 hours via UPS, USPS or FEDEX. You will receive an email update with your tracking number once your order has shipped. Once you receive your tracking number, please allow up to 48 hours for the tracking portal to update. Standard shipping typically takes between 5-7 business days, for destinations within the United States. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Additionally, there will be delays (such as those caused by COVID-19, holiday volumes, or inclement weather) may impact your estimated delivery date.
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Contact

Customer Service:

info@gsi2003.com

Address : 25 Mauchly, suite318, Irvine, CA92618 USA

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